FAQ - Frequently asked questions

Yes. Please fill out the contact form. We only offer free estimates for big or custom jobs, and not small service related such as a dripping faucet water heater or toilet, or drain clogged, it would require a trip charge to come out and determine the pricing from our book to fix the problem.

Yes. We have many happy previous customers that would not have a problem sharing their experiences with you!

Yes, you may request a specific technician, but we can not guarantee they will be available on the day you request them.

Yes. We can meet you and advise you on the state of the plumbing, air conditioning and heating system of the new house you’re considering purchasing.

First, you need to locate the outside water line that leads to your home. This flows directly to your water meter to a location inside your house. The most likely place for the shut-off valve to be is on the internal pipes near your outside walls or where the water enters the structure. It is usually at the water meter if you have city water or at the cold water storage tank if you have a well.

Having every member of your household, know how to shut off the water supply can prevent severe flooding and damage that usually occurs when pipes burst.

CAUTION - Be Safe – Do not touch wet electrical components or get sprayed with hot water and steam.

Find the water shutoff valve and turn it off. This will stop the emergency flooding. . If you can’t find the shutoff valve, call us to help you find it. Either way, call us when the water is off and we’ll help you decide what the next step is. Quickly mop, or wipe up any water that you can to prevent damage to your floors and belongings. If you were fortunate enough to see where the leak was actually coming from, take note of the pipe and also what you were using when you saw the leak or just before you saw it.

First, you need to check to see if a toilet is leaking. Check the water level to make sure that water is not overflowing in the tank by way of the overflow pipe which is the pipe in the middle of the tank. If water is running into the overflow, adjust the fill valve to stop the flow approximately 1 inch below the top of the overflow tube or to the water level mark stamped on the side of the tank. Second, put a few drops of food coloring into the tank to test the flush valve mechanism. If the water in the bowl changes color within 15 minutes, water is leaking into the toilet bowl and the ball or flapper needs to be replaced.

If the toilet is not leaking, you may have an issue outside your house with the main water line or a leaky pipe in the basement.

This is not only an annoyance but also a waste of water and money. Leaky toilets can cost almost $100 extra per year on your water bills. If the toilet continues to run into the bowl after the toilet is flushed, it indicates that some part of the mechanism is out of order. Sometimes, jiggling of the flush valve mechanism solves the problem. Otherwise you may need to replace the entire mechanism. Contact Pullman to diagnose the problem and fix it for you.

If you see rust or lime deposits on your pipes, this may indicate a leak is starting. If this is happening, contact Pullman to address the problem. By performing an occasional inspection you could stop a small problem before it turns into a large one. Leaking pipes can damage floors and belongings and become much more costly than if the problem was repaired early. The temperature of my water heater seems to be higher than what I think I need. How can I conserve energy, yet also be sure that there is an adequate amount of hot water?

Most people are comfortable with their hot water set at 120 degrees Fahrenheit, which is also the new standard that manufacturers use when pre-setting it at the factory.

This is usually a loose washer in an older style faucet. Shut off the water source, remove the stem assembly and replace the washer on the end. It is held on by a screw. If the rest of the stem is not corroded and the “cup” that the washer sits in is not missing the sides that hold the washer in place then install a new screw, put a little lubricant on the threads and put it all back together.

This is an indication that the main drains in the house are plugged or plugging. As the pipes fill with water, air can’t escape through all the normal ways and will push through the other fixtures making the gurgling sound. If could also be time to have the septic tank pumped. We can recommend several reliable companies that do that type of specialized work.

Water travels through the pipes quite fast sometimes. The more you run and the smaller the pipe, the greater the velocity. When the water is shut off quickly the water slams into the faucet or the end of the line. This is called water hammer. New style cartridge faucets and automatic valves on washing machines and dishwashers are common culprits. Properly sized piping minimizes or prevents the high velocity. Loose hangers on the piping and places where pipes touch other pipes should be repaired as they amplify the noise. Devices can be added such as air chambers that provide a soft landing or pillow to soften the blow. Other causes of rattles are loose washers, check valves and pumps

A dripping faucet is a small matter...Or is it? Truth is that a faucet that drips every two seconds can fill four cups every hour, which equals 6 gallons per day. Over a month, this seemingly innocuous leak is causing 168 gallons of water to be wasted. If you are on town water and sewer, that leak is literally money down the drain. If you have a well, your pump will be cycling more frequently, costing you in both electricity and pump life. A leaky toilet flapper wastes even more water. Both problems result from the failure of rubber parts that need periodic replacement.