FAQ - Frequently asked questions
Having every member of your household, know how to shut off the water supply can prevent severe flooding and damage that usually occurs when pipes burst.
CAUTION - Be Safe – Do not touch wet electrical components or get sprayed with hot water and steam.
Find the water shutoff valve and turn it off. This will stop the emergency flooding. . If you can’t find the shutoff valve, call us to help you find it. Either way, call us when the water is off and we’ll help you decide what the next step is. Quickly mop, or wipe up any water that you can to prevent damage to your floors and belongings. If you were fortunate enough to see where the leak was actually coming from, take note of the pipe and also what you were using when you saw the leak or just before you saw it.
If the toilet is not leaking, you may have an issue outside your house with the main water line or a leaky pipe in the basement.
Most people are comfortable with their hot water set at 120 degrees Fahrenheit, which is also the new standard that manufacturers use when pre-setting it at the factory.